You signed up. You expected instant access. But instead you got a message saying your environment is being set up and to wait a few minutes.
Fair question: why?
Most practice management platforms use a multi-tenant setup — everyone shares the same database, the same servers, the same infrastructure. It's simpler to build and cheaper to run. That's why setup is instant — there's nothing to set up. You just get a row in a table next to everyone else.
We don't do that.
When you sign up for Practice Vault, we build you your own vault.
Right now, while you wait those few minutes, we're provisioning:
- 🔒Your own dedicated database — your patient data never sits next to someone else's
- 🖥️Your own isolated container — dedicated compute, just for your practice
- 💾Your own encrypted storage — documents, recordings, files — all separate
- 🔑Unique security credentials — every service gets its own identity, secrets, and API keys
- 🛡️Individual access policies — no shared keys, no shared passwords, no shared secrets
That's why it's called Practice Vault. Every practice gets its own vault — fully isolated, fully encrypted, fully yours.
This is also what makes our AI features possible in a way that respects your privacy. Your AI runs in your environment. It only sees your data. Nobody else's.
Setup typically takes 5–15 minutes.
Once your vault is ready, you'll get a follow-up email with your personal login URL and credentials. That's it. You're in.
A few minutes of setup for years of actual data isolation. We think that's a good trade.